Refund Policy

Every new account starts with a 30-day free trial on one factory and up to three outlets, so you can bill, move stock and see the planner before paying anything.

Monthly fees are charged at the start of each billing month. If you cancel, the service continues until the end of that month and you are not charged again. Part months are not refunded.

If you close an outlet or move to a smaller plan, the lower price applies from the next billing month. Outlet fees already paid for the current month are not refunded.

If you were charged twice, charged for outlets you had already removed, or charged after cancelling, we refund the extra amount in full to the original payment method.

If the service is unavailable for a long period because of a fault on our side, we credit the affected days against your next bill.

Separately quoted on-site setup or hardware work is refundable only for work that has not yet been started.

Write to us through the Connect with sales page with your business name and the bill in question. Approved refunds are processed within 10 working days.